Delivery of Your Items

The delivery date of your order depends on when the order leaves our warehouse, the destination address for the item, and the shipping method.

Please keep in mind that business days are Monday thru Friday, excluding federal holidays within the United States. You can read more about delivery times and shipping options on our Shipping Methods and Costs page.

When your order is delivered, you should immediately inspect the carton for any potential damage that may have occurred during shipment. Carefully inspect the packaging, as well as the contents of the package. It is normal for the carton to show some wear; however, if damage did occur follow these steps:

  • Accept the package, but make a note of the damage on the shipping receipt, sign and date it. The delivery person should also sign the slip and leave a copy for your records. Contact our Customer Service Team immediately by calling 1-888-552-2298. Please have your order number available when you call.
  • If there is extensive damage to the carton, refuse the order and contact our Customer Service Team immediately by calling 1-888-552-2298. Please have your order number available when you call.