|
Understanding the Status of Your Order
The status of your order is available on the Order Status page almost immediately after you place an order. Your order status is automatically updated each time your order moves a step further in the process. Please allow up to one hour for your order information to be updated in our system.
Some orders may contain items that ship separately by different carriers and/or shipping methods. You will be able to view the status of each of the items in your order, even if they are shipped separately.
How is order status different from tracking information?
Your Order Status is supplied by www.babyuniverse.com, and represents what is happening with your order between the time you place it and the time it ships from our warehouse. Once your order leaves our warehouse, it is handled by a carrier (such as FedEx, USPS or UPS) that may provide Tracking Information which will allow you to keep track of your order from the time it leaves our warehouse to the time it reaches its destination*. The tracking information is accessible from "Order Status / Tracking" on our website when it becomes available.
| Standard Status Messages |
| Submitted and processing |
Your order has been submitted and the information you entered during checkout is being processed. |
| Item(s) located in stock |
The items that you selected and submitted within your order during checkout are available and have been located in our warehouse. |
| Shipped on: 00/00/0000 |
The items have shipped from our warehouse and are on their way to the designated shipping destination. |
| Return received on: 00/00/0000 |
Returned items are being processed. If you returned an item to our warehouse, this status lets you know that we have received the item. |
| Credit issued on: 00/00/0000 |
After your returned item is processed and your original order information is located, your credit will be issued. You can expect to receive credit for a returned item within 30 days of our receiving it at the warehouse. |
| Additional Status Messages |
| Temporarily Suspended: Please call 1-888-552-2298 |
Your order is suspended and is awaiting verification from you. This is potentially due to missing or invalid order or payment information. If you receive this status message, please call Customer Service immediately for assistance. |
| Cancelled on 00/00/0000 due to missing or invalid order information |
An error has occurred during the order authorization process. Your order was suspended, as we attempted to contact you, and finally canceled. Cancelled orders cannot be reprocessed and must be submitted again on our website. |
| Cancelled on 00/00/0000 due to missing or invalid payment information |
Due to missing or invalid payment information, your order was cancelled. Cancelled orders cannot be reprocessed and must be submitted again on our website. |
*Carrier-provided tracking information may not be available for up to 48 hours after a product is shipped from our warehouse.
|
