babyuniverse.com eGift Cards




  • Can I Purchase a Gift Card Online?
    Sure! Simply choose from our large selection of pre-designed eGift Cards at babyuniverse.com.

    How do I purchase an eGift Card Online?
    It's easy! Just follow the steps below...

    • Click the eGift Cards option from the toolbar at the top of the page.
    • Next, choose the quantity of eGift Cards you'd like to purchase from the drop-down menu under each card image. You can add up to 10 cards per order.
    • On the next page, you can customize your eGift Card(s) by selecting a gift card value, filling out the recipient and sender names and adding an optional message.
    • You can preview an eGift Card by clicking "Preview." To remove a card, click "Remove" or leave the eGift Card fields blank. Once you click "Continue," the blank card(s) will automatically be removed from your order.
    • You can review your eGift Card order on the next page. Click "Add to Cart" to proceed, or click "Go Back" or "Edit this card" to make modifications.
    • Once you have completed the checkout process, each eGift Card recipient will receive an email containing the eGift Card(s). In addition, you will receive a confirmation email.

    Can I order an eGift Card over the phone?
    Of course! You can order eGift Cards online or via phone.

    What if I'm having trouble ordering an eGift Card online?
    Not a problem! Simply call our Guest Service Team at 1-888-552-2298 for further assistance.

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  • How Do I Check the Balance on a Gift Card?
    Simply go to the Sign In page here and follow the directions below:

    • If you are a returning Guest, enter your email address and password.
    • If you are a new customer, enter your email address and password.
    • Select "Check Gift Card Balance" located under Account Features on the Sign In page.
    • Enter your eGift Card number and PIN. Then, click "Check Balance."
    • You can also check your eGift Card balance by calling our Guest Service Team at 1-888-552-2298. Be sure to call with your eGift Card number and PIN ready.

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  • How do I redeem an eGift Card online?
    You can redeem your eGift Card by following these simple steps:

    • Select the items you'd like to purchase at babyuniverse.com.
    • Next, click "Shopping Cart" and proceed through our standard checkout process.
    • There are two locations where you can enter your eGift Card number:
      • On the Payment page
      • On the Review Your Order page
    • Enter your 16-digit card number
    • Enter your 4-digit PIN number. For more information about PIN numbers, click here.
    • Next, click "Apply eGift Cards."
    • Please note: If the amount of your eGift Card is less than your order total, you will be prompted to select an additional payment method.

    NOTE: Unlike a credit card, we deduct the value from your eGift Card right after your order has been submitted. In the event that all or part of your order is cancelled, the value that was deducted will be added back on to your eGift Card. Therefore, please hold on to any eGift Cards used for your order.

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  • What is a PIN number and where is it located?
    A PIN is a personal identification number that is unique to your eGift Card. Your PIN is located below the words "Card Number" on your eGift Card email.

    eGift

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  • Is there a limit on how many eGift Cards I can use in a single order?
    Yes. You can only redeem up to 5 eGift Cards per order.

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  • Can I still use promotional codes if I also use an eGift Card?
    Absolutely! If you place an order that can be paid for with an eGift Card, you can also use eligible promotional codes.

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  • At what point will funds be deducted from my eGift Card?
    Unlike a credit card, we deduct the value from your eGift Card right after your order has been submitted. In the event that all or part of your order is cancelled, the value that was deducted will be added back on to your eGift Card.

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  • Why do I need to keep my eGift Card?
    It's important to keep your Gift Card until your order has arrived — even if it has been fully redeemed. We will return value to the original eGift Card used for your order if:

    • You lose or misplace your eGift Card
    • Or, all or part of your order gets cancelled

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  • What if my eGift Card is lost, misplaced or stolen?
    Not to worry! Simply call our Guest Service Team at 1-888-552-2298 for assistance.

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  • Are there any Rules and Regulations regarding eGift Cards that I should know about?
    Here are just a few simple Rules and Regulations:

    • eGift Cards cannot be redeemed for cash or returned for a refund, except as required by applicable laws in some states.
    • A maximum of 5 eGift Cards can be applied to a single order.
    • eGift Cards can be applied towards the price, gift wrap, shipping and/or tax charges for eligible items.
    • eGift Cards are not available for purchase when using PayPal™ or Bill Me Later®. You must complete our checkout process to purchase babyuniverse.com eGift Cards.
    • The purchase of eGift Cards cannot apply towards any babyuniverse.com promotions or promotional events. For example, when you purchase an eGift Card, the amount you spend on the eGift Card would not count toward an offer of free shipping for orders $99.00 or more.

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